FAQS
We operate through strategically located fulfillment centers in the EU, US, UK, AU, and select parts of Asia. This allows us to ensure faster delivery times, lower carbon impact, and local responsiveness. The origin of your order depends on product availability in your region, which helps us serve you better and faster.
Our average delivery times range between 5 to 12 business days depending on your location and the product type. As soon as your order is shipped, you’ll receive a confirmation email with a live tracking link so you can follow its journey to your door in real time.
Yes! RUEMAX™ is committed to providing only authentic, high-performance, and carefully vetted products. Each item is evaluated for quality, safety, and reliability before it makes it to our catalog. We stand by our 100% Authenticity Guarantee — if it’s not up to standard, it’s not on our store.
We’re here to help. If your order arrives damaged, faulty, or not what you expected, please contact our support team at support@ruemax.com within 48 hours of delivery. Include your order number and clear photos, and we’ll promptly resolve it with a replacement or refund.
Yes — we offer a 14-day hassle-free return policy from the date of delivery. Returned items must be unused and in original packaging. If the item is defective or incorrect, we cover the return shipping cost. For all other cases, return costs may apply. Our full return and refund policy is available on our website.
Yes! RUEMAX™ is committed to providing only authentic, high-performance, and carefully vetted products. Each item is evaluated for quality, safety, and reliability before it makes it to our catalog. We stand by our 100% Authenticity Guarantee — if it’s not up to standard, it’s not on our store.
We’re here to help. If your order arrives damaged, faulty, or not what you expected, please contact our support team at support@ruemax.com within 48 hours of delivery. Include your order number and clear photos, and we’ll promptly resolve it with a replacement or refund.
Yes — we offer a 14-day hassle-free return policy from the date of delivery. Returned items must be unused and in original packaging. If the item is defective or incorrect, we cover the return shipping cost. For all other cases, return costs may apply. Our full return and refund policy is available on our website.
We value our customers like partners. Our support team is available via email 24/7, with a typical response time of 24–48 hours on business days. We offer personalized help, track every query, and follow through until you’re satisfied. Expect thoughtful, human service.
RUEMAX partners with a network of certified, high-quality global suppliers who align with our brand values of sustainability, innovation, and reliability. Our fulfillment model enables us to deliver products efficiently through trusted logistics hubs in your region. This approach helps ensure quality control, quicker delivery times, and a seamless customer experience.
We run a seasonal, rotating catalog based on innovation trends, sustainability goals, and supplier availability. Some of our best-selling products are exclusive to short windows. If you see something you love, we encourage you to act — because it may not return.
We operate with full transparency, safe checkout systems, and customer-first values. Our brand is backed by secure payment gateways, responsive support, tracked logistics, and fair policies. We never make false promises and always prioritize your satisfaction
