Terms of Delivery

Last updated: 30 July 2025

2.1 Shipping Scope

We currently ship exclusively to the 48 contiguous United States. Orders to AK, HI, U.S. territories, APO/FPO or international addresses are not accepted.

2.2 Processing & Transit Times

Step

Time (business days)

Notes

Order verification & pick

0–1

Cut‑off 5 pm PT

Packing & hand‑off to carrier

1–2

No weekends/holidays

Carrier transit (FedEx Ground or USPS Priority)

3–7

Delivery Mon–Sat

These windows are estimates; events such as weather or carrier network constraints can extend them. Delays outside our control are not in themselves grounds for refund.

2.3 Shipping Cost

  • Standard Shipping: FREE on all orders.
  • Priority Upgrade (2‑Day): $14.00 flat, selectable at checkout (non‑refundable once parcels are in transit).

2.4 Tracking & Notifications

A tracking link is emailed within 24 hours of carrier pickup—check spam folders if you don’t see it. SMS updates are available at checkout.

2.5 Delivery Attempts & Responsibility

  • FedEx/USPS will make two attempts; thereafter the parcel is held for seven days before being returned to the sender.
  • RUEMAX is not liable for parcels stolen after a carrier’s Delivered scan or for damage caused by mishandling once the package is in your possession.
  • If tracking shows delivery but you can’t locate the package, file a claim with the carrier and contact us; we’ll assist with GPS proof.

2.6 Incorrect or Incomplete Address

We cannot reroute parcels once they’ve left the warehouse. If you provide an incorrect address and the carrier returns the parcel, we will refund the product price less outbound and return freight costs. 

2.7 Unclaimed Parcels

Failure to pick up or refusal to accept a parcel does not constitute a valid return. Standard return rules (Section 1) apply after you take possession. 

2.8 Damaged Shipments in Transit

If the outer carton is visibly damaged upon delivery, please refuse the parcel or request the driver to note the damage. After accepting a damaged package, file a claim directly with the carrier; we will cooperate but cannot guarantee reimbursement.

2.9 Force Majeure

We are not responsible for delays caused by natural disasters, public‑health emergencies, carrier strikes, or other events beyond our control.

2.10 Contact

 

RUEMAX Fulfilment Support

  • Email: support@ruemax.com

  • Phone: +1 213 550 4177 (Mon–Fri, 9 am–6 pm PT)